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Steps to take if you are unable to log into the Jeppesen Learning Center

Created Date:

Jan 2025

Article ID:

000010616

Version:

Environment:

Internet Browser

Document Type(s):

Related Products: Jeppesen Learning Center

If you're unable to log into the Jeppesen Learning Center, and the message "You have entered invalid authentication credentials." is displayed:

User-added image

... select the “Forgot Password?” link and instructions on how to reset your password will be emailed to you.

If you are still unable to login after resetting your password, or are not receiving the reset password email, it may be that your subscription has expired. Learning Center subscriptions are typically 6 or 12 months long. Please check the date of your invoice and contact Sales Support if you need to renew.

Please keep in mind that if you attempt to login and are unsuccessful after 5 attempts, the system will lock you out for 5 minutes. No exceptions and no passwords may be reset within this time frame.

After logging in successfully, refer to the article How to change an email address or password for the Jeppesen Learning Center if you would like to change your password or email address.

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