"Your login information is incorrect" when attempting to log into my.jeppesen.com
Created Date:
Feb 2025
Article ID:
000001675
Version:
6
Environment:
Internet Browser
Document Type(s):
--
Related Products: --
PROBLEM:
Unable to log into my.jeppesen.com. When attempting to login, the error "Your login information is incorrect" appears.
CAUSE:
The username or password is incorrect.
RESOLUTION:
Make sure you are logging in with the correct username or password. If necessary, reset the password.
CAUSE:
Due to a technical problem with the my.jeppesen.com server infrastructure, user accounts created after mid-Feb. 2024 will not be able to log into the web site in order to access the Install Management tool.
RESOLUTION:
Please contact Technical Support if you need a report of the site keys associated with your account.