"The device is missing the 'D:/upsat/info.dat' file." when programming a Garmin CNX80/GNS480 card in Jeppesen Distribution Manager (JDM)
Created Date:
Feb 2025
Article ID:
000001962
Version:
2
Environment:
Avionics System/GPS
Document Type(s):
--
Related Products: Jeppesen Distribution Manager (JDM) Windows
ERROR:
When attempting to download and transfer a Garmin GNS480, CNX80 - NavData update to the CF card, JDM displays 'There are no media devices detected. Please plug in a device and try again.". After clicking View Media Information, the following message appears next to the CF card drive letter:
The device is missing the 'D:/upsat/info.dat' file.
CAUSE:
The card is not a valid GNS480, CNX80 data card. It was most likely erased or reformatted, or is not a valid GNS480, CNX80 card from Garmin.
RESOLUTION:
Contact Garmin for a replacement card.