Close

The Customer Support Portal is undergoing maintenance between 03/05 23:00 UTC and 03/06 03:30 UTC. During this time, you might not be able to access some features.

For our latest information on Coronavirus (COVID-19), CLICK HERE.
 
CUSTOMER SUPPORT PORTAL
CUSTOMER SUPPORT
PORTAL
  • SUPPORT
    • All Support
      close
      Support
      Create a Support Case
      Services & Subscriptions
      Product Alerts
      JDM Download Reset Request
      Support Quick Guide
      Sales
      Jeppesen Marketplace
      Contact
      Live Chat
      Contact Sales
      Leave Feedback
      Services
      Jeppesen.com
      My.Jeppesen.com
      Boeing.com
      Boeing Customer Services
  • PRODUCTS
  • PRODUCTS
  • SUPPORT
Support Home
Privacy Policy Notice
Jeppesen Customer Privacy Notice – Customer Support Portal
Why?
 Jeppesen seeks to maintain the privacy, accuracy and confidentiality of personal information collected and used concerning its customers. Data Privacy laws require us to tell you how we collect, share and protect your personal information.
What Data?
 We collect personal information only to the extent necessary to establish and service active customer relationships and to ensure that highest levels of customer support can be maintained. We may choose to collect the following information (depending on product or service purchased):
  • Contact information such as address and telephone numbers
  • E-Mail address
  • IP address
Personal information is collected only to provide customer support services for Jeppesen products and services. Jeppesen retains this information for as long as the customer account is active plus 15 years. Jeppesen’s support services are cloud-based, but all information is encrypted at rest and in transit. Other than cloud provider administrative access, Jeppesen will not share Personal Information with any third party service providers and is not using the information for any other purpose than stated above.
How?
 Personal information is collected and shared via various methods. We collect personal information via direct communication with customers, whether through filling out online forms, receipt of e-mail or other messages or via telephone.

For the Customer Support Portal, the IP Address is collected when a customer accepts Jeppesen’s product or service terms of use.
For guest users:
 We do not track and store personal identifiable information when you are not signed in.
For signed in users:
 The Jeppesen Customer Support Portal only stores and tracks personal identifiable information that you provided us with when you purchased products or services from Jeppesen, or when you registered as a user of this website. Personally identifiable information includes data such as your name, email address, or telephone number. See our Privacy Policy for details.

The cookies that we use when you are signed in on the portal are functionally necessary and enable you to move around the website and so cannot be disabled at this time.
Personal Information is shared
Customer
Opt In / Out
Normal everyday business operations – activities to process updates to products and services that have been purchased by customers No
Marketing and Sales activities – activities to offer Jeppesen products and services to customers No
Operations involving Third Party Service Providers working normal Jeppesen business operations – activities where we have outsourced normal business activities to a Third Party Service Provider No
Development of analytics to support product and service development – activities to provide analysis concerning how to improve Jeppesen products and services No
To provide Jeppesen affiliates the ability to offer products and service Yes
Jeppesen does not provide customer Personal Information to nonaffiliated third parties
How do customers
Opt In / Out?
 Normally, when you sign up for a new product or service, you will be provided the ability to opt in or out of receiving offers from Jeppesen affiliates. If you change your mind at any time, either go online to support.jeppesen.com and sign in to change your preferences or send an e-mail to privacy@jeppesen.com and we will adjust your preferences for you in a couple of business days after receipt.
Questions?     
 Our full privacy policy can be found on http://www.boeing.com/privacy-and-cookie-policy.page
or send an e-mail to privacy@jeppesen.com