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Jeppesen is Discontinuing Flitestar - FAQ
Created Date:
Jun 2020
Article ID:
000006131
Version:
4
Environment:
Windows
Document Type(s):
Info
Related Products: --
Q: Is Jeppesen discontinuing FliteStar? Why?
A: Yes, primarily due to the age of the product code. As a business, it’s been necessary for us to focus resources on other priority product development and support. Due to FliteStar being discontinued, we are also discontinuing the NavSuite bundle, including those that have been paired with Jetplanner, effective December 31, 2020. Please contact us if you wish to continue using Jetplanner.

Q: When will FliteStar be discontinued?
A: FliteStar and NavSuite bundles will officially discontinue December 31, 2020. However, to avoid any gaps in flight planning capabilities, we would be happy to discuss a potential replacement.

Q: How will this impact me?
A: Again, even though FliteStar services, including CD and web updates, end on December 31, 2020, we encourage you to explore a suitable FliteStar replacement. You can always contact us directly to discuss a customized option suitable for specific flying needs. NavSuite customers are encouraged to use the 30-day free trial of ForeFlight Mobile/Web for your flight planning and electronic charting needs.

Q: What if my FliteStar subscription ends before the end of the year? Can I renew it?
A: You will continue to be able to use FliteStar until your subscription expires or until the end of the year, whichever comes first. If your subscription expires prior to December 31, you will no longer be able to renew your subscription.

Q: What are my options for a FliteStar replacement?
A: There are several options, but determining the right option for you depends on your specific needs. ForeFlight Mobile is the industry’s premiere flight planning and inflight solution. We’re encouraging current FliteStar customers to transition to that option. Visit https://www.foreflight.com/campaigns/jeppesen-flitestar-transition/ for more information.

Q: I’m not sure about transitioning to a ForeFlight solution? Can you tell me more about what they offer?
A: ForeFlight offers an innovative platform that matches or exceeds FliteStar capabilities, including flight plan syncing between mobile and web, interactive weather and more. The best news – ForeFlight is offering a FREE 30-day trial to all current FliteStar customers who are new to ForeFlight, or returning ForeFlight customers without an active subscription. You can try out ForeFlight Mobile before you decide to purchase.Visit https://www.foreflight.com/campaigns/jeppesen-flitestar-transition/ to get started with your free trial.

Q: What is the cost for ForeFlight Mobile?
A: ForeFlight Mobile offers different fee calculators as well as different levels of service. It’s important you select the flight planning solution that best fits your flying needs. Remember, you can always contact your Jeppesen representative to discuss replacement options and costs.

Q: Who should I contact for more information?
Jeppesen support for Americas, Australia, APAC: captain@jeppesen.com
Jeppesen support for Europe, Middle East, Africa: fra-services@jeppesen.com
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