kA24W000000U6q4SAC
"Your transaction may not have completed ..." when editing a package in DDM
Created Date:
Jan 2025
Article ID:
000010855
Version:
2
Environment:
Internet Browser
Document Type(s):
--

PROBLEM:
The following message appears when editing a package in DDM in order to assign it to a recipient or review device, or to change the checkpoint:

Your transaction may not have completed. Please review the results.
If the transaction was not completed, you may try again or consult with your DDM Administrator for assistance.


ErrorMessagee.png

CAUSE:
This can occur under certain circumstances when editing and saving a package.

RESOLUTION:
Prior to selecting Save Changes, enter a comment in the Add Comment field at the bottom of the Edit Properties tab.


DDM_AddComment.jpg

comment
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