Tips to ensure a successful connection to the Bad Elf Wombat
Created Date:
Aug 2024
Article ID:
000009796
Version:
7
Environment:
iOS
Document Type(s):
Troubleshooting
Related Products: Jeppesen Distribution Manager (JDM) Mobile
To ensure successful connection to the Wombat:
-
Make sure to accept “Location” prompt when app is first launched. This ensures networks names are recognized and displayed.
- If you are unsure, go to the JDM app settings in the System Settings and enable “Location”
- Make sure to accept “Local Network…access local devices” prompt when JDM app is first attempting to connect. This is ESSENTIAL for JDM Mobile to communicate with the Bad Elf Wombat.
- If you are unsure, go to the JDM app settings in the System Settings and enable “Local Network”.
- Make sure Cellular enabled devices are in airplane mode, or cellular disabled. Wi-fi remains on.
If the Bad Elf Wombat app doesn’t connect to the Wombat when launched from the JDM Mobile firmware prompt:
NOTE: The Wombat app must be updated to version 1.0.21 or later & Local Network Access must be enabled for the app as well.
- Disconnect the JDM Mobile app from the Bad Elf network. Close the Wombat App, relaunch the Wombat app.
- Close all apps, reboot the Wombat, connect to the Bad Elf Wombat Wi-fi network, and try connecting to the Wombat via the Wombat App only
Important Information regarding Wombat app v1.0.21 and later
- NOTE: You MUST allow Local Network Access for the Wombat app v1.0.21 and later when prompted. If not allowed you will not be able to connect the Wombat.
- If you are unsure, Close the “System Settings” app (if open). Re-open the “System Settings” app, navigate to “Privacy”, then enable “Local Network” for the Wombat App.
- NOTE: You can reinstall the Wombat app in order to get the Local Network Access prompt again as a last resort.
- NOTE: If you are still unable to connect to the Wombat and are also unable to update the firmware via the Wombat app you can manually update the firmware using the process described here .