SkyBound G2 does not light up and shows up in the JDM Device List with an empty bullet where the Garmin card would normally appear
Created Date:
Feb 2025
Article ID:
000005633
Version:
1
Environment:
Windows
Document Type(s):
--
Related Products: Jeppesen Distribution Manager (JDM) Windows
PROBLEM:
The SkyBound G2 adapter does not light up, and shows up in the Jeppesen Distribution Manager (JDM) Device List with an empty bullet point where the Garmin card would normally appear.
CAUSE:
This may be the result of a conflict with another USB device connected to the computer, such as a Logitech USB Unifying Receiver for a wireless mouse or keyboard.
RESOLUTION:
Try disconnecting any non-essential USB devices to see if the SkyBound USB adapter lights up and the Garmin card shows up underneath it in the Device List.
This problem may also be resolved by moving the SkyBound USB adapter or the other USB device to different USB ports on the computer, or by updating the drivers for the other USB device.