From the home page after logging into the system, http://train.jeppesen.com, select the My Account link then select from the Options dropdown, Change Email Address or Change Password. You may also set your Time Zone from this screen. Your password must follow the below criteria. You will need to provide your current password first. You may also change your email address from this same area. Don’t forget to select the Save button once you’ve finished.



The new password must match the following criteria:

• Passwords must contain alpha and numeric characters
• Passwords cannot have three or more consecutive same characters
• Passwords cannot be the same as the previous 3 passwords
• Passwords must be 6 - 20 characters
• Passwords cannot have leading or trailing spaces
• Passwords cannot be the same as the Username, User ID, or email address.

You may also contact Jeppesen Support (select Contact Us at the bottom of this web site). You will need to provide your email address, first and last name associated with your Jeppesen account.

If you have forgotten your current password, you may select the Forgot Password? link from the login page. Please keep in mind that if you attempt to login and are unsuccessful after 5 attempts, the system will lock you out for 5 minutes. No exceptions and no passwords may be reset within this time frame.

Best Practice: If you have forgotten your password, after 3 failed attempts, select the Forgot Password? link and instructions on how to reset your password will be emailed to you.