PROBLEM:
The following error is encountered when clicking the Save to PDF button in JeppView 5/4 or elink for Windows 5/4:
Failed to select novaPDF for SDK v7 printer
CAUSE:
novaPDF was uninstalled from the computer and then reinstalled via the novapk.exe setup file in the JeppView or eLink for Windows Utils folder. When the novaPDF was reinstalled and it prompted the user to select a name for the printer, novaPDF or novaPDF v7 was selected. However, JeppView and eLink for Windows expect the name to be novaPDF for SDK v7
RESOLUTION:
When installing novaPDF via the novapk.exe setup file in C:\Program Files (x86)\Jeppesen\JeppView for Windows\Utils, select ‘Custom printer name’ and enter novaPDF for SDK v7
NOTE: When the installer asks for an Application and Company name, it does not matter what you enter there.