How to reset Available Downloads in Jeppesen Distribution Manager
Created Date:
Oct 2020
Article ID:
000005165
Version:
2
Environment:
--
Document Type(s):
Info, Troubleshooting
If you have run into some issues while trying to download your JDM data within your JDM app and need to reset your available downloads, please follow these steps:
Follow link below to start request:
JDM Download Reset Request
Instructions:
1. Access theJDM Download Resetin the Customer Support Portal; you must be signed-in.
2. In the Customer Support Portal click your profile icon.
3. Select ‘JDM Download Reset.’
4. If you purchased data subscriptions, you will see the list of your downloads.
5. If you do not have a current subscription and you’d like to purchase on, please contact Sales. We’ll show the contact information for our Sales teams.
6. Select the subscriptions for which you need a reset (you may search for your tail or your serial number).
7. Select a reason for the download and press ‘Reset.”
After you performed a download reset you must refresh the JDM application. Here are the steps:
1. Sign in on your JDM application.
2. In JDM in the upper left corner select ‘JDM’ and then ‘Refresh JDM.’
3. Choose your downloads and select one of the Update Options (Download and/or Transfer).
For any other questions or info please refer to the JDM Download Reset FAQ.
Follow link below to start request:
JDM Download Reset Request
Instructions:
1. Access theJDM Download Resetin the Customer Support Portal; you must be signed-in.
2. In the Customer Support Portal click your profile icon.
3. Select ‘JDM Download Reset.’
4. If you purchased data subscriptions, you will see the list of your downloads.
5. If you do not have a current subscription and you’d like to purchase on, please contact Sales. We’ll show the contact information for our Sales teams.
6. Select the subscriptions for which you need a reset (you may search for your tail or your serial number).
7. Select a reason for the download and press ‘Reset.”
After you performed a download reset you must refresh the JDM application. Here are the steps:
1. Sign in on your JDM application.
2. In JDM in the upper left corner select ‘JDM’ and then ‘Refresh JDM.’
3. Choose your downloads and select one of the Update Options (Download and/or Transfer).
For any other questions or info please refer to the JDM Download Reset FAQ.