Access the MacOS install log to troubleshoot JDM for Mac installation problems
Created Date:
Jul 2022
Article ID:
000002951
Version:
1
Environment:
Mac OS
Document Type(s):
--
Related Products: Jeppesen Distribution Manager (JDM) Mac OS
To access the install log:
- Go to Finder > Applications > Utilities > Console
- Select /var/log on the left side of the screen. Click on the install.log to view it, or right-click on install.log and select Reveal in Finder to perform additional actions on the file, such as emailing it or copying it.
- Right-click on the install.log in Finder and select Share > Mail to email it.
Messages that may appear in the install.log when an installation fails:
In the following example, the highlighted messages appear in the log file immediately before the installation fails. The message "sudo: /etc/sudoers is owned by uid 1, should be 0" indicates a permissions problem in the OS. The sudoers file is not owned by the root user (UID 0) as it should be.
Sep 14 17:09:20 Mac-mini-4 installd[383]: ./postinstall: changing ownership for JDM application
Sep 14 17:09:20 Mac-mini-4 installd[383]: ./postinstall: setting (owner:group) to (userid:staff)
Sep 14 17:09:20 Mac-mini-4 installd[383]: ./postinstall: setting vsn_plugin directory/file ownership
Sep 14 17:09:20 Mac-mini-4 installd[383]: ./postinstall: setting g_plugin directory/file ownership
Sep 14 17:09:20 Mac-mini-4 installd[383]: ./postinstall: creating symlink for vsn_plugin
Sep 14 17:09:21 Mac-mini-4 installd[383]: ./postinstall: sudo: /etc/sudoers is owned by uid 1, should be 0
Sep 14 17:09:21 Mac-mini-4 installd[383]: ./postinstall: sudo: no valid sudoers sources found, quitting
Sep 14 17:09:21 Mac-mini-4 installd[383]: ./postinstall: sudo: unable to initialize policy
Sep 14 17:09:21 Mac-mini-4 install_monitor[62141]: Re-included: /Applications, /Library, /System, /bin, /private, /sbin, /usr
Sep 14 17:09:21 Mac-mini-4 installd[383]: PackageKit: releasing backupd
Sep 14 17:09:21 Mac-mini-4 installd[383]: PackageKit: allow user idle system sleep
Sep 14 17:09:21 Mac-mini-4 installd[383]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “jdm_3.4.2.166_jdmx_x64.pkg”." UserInfo={NSFilePath=./postinstall, NSURL=file://localhost/Users/userid/Downloads/jdm_3.4.2.166_jdmx_x64.pkg#jdmapp.pkg, PKInstallPackageIdentifier=com.jeppesen.jdmapp, NSLocalizedDescription=An error occurred while running scripts from the package “jdm_3.4.2.166_jdmx_x64.pkg”.} {
NSFilePath = "./postinstall";
NSLocalizedDescription = "An error occurred while running scripts from the package \U201cjdm_3.4.2.166_jdmx_x64.pkg\U201d.";
NSURL = "file://localhost/Users/userid/Downloads/jdm_3.4.2.166_jdmx_x64.pkg#jdmapp.pkg";
PKInstallPackageIdentifier = "com.jeppesen.jdmapp";
}Sep 14 17:09:20 Mac-mini-4 installd[383]: ./postinstall: setting (owner:group) to (userid:staff)
Sep 14 17:09:20 Mac-mini-4 installd[383]: ./postinstall: setting vsn_plugin directory/file ownership
Sep 14 17:09:20 Mac-mini-4 installd[383]: ./postinstall: setting g_plugin directory/file ownership
Sep 14 17:09:20 Mac-mini-4 installd[383]: ./postinstall: creating symlink for vsn_plugin
Sep 14 17:09:21 Mac-mini-4 installd[383]: ./postinstall: sudo: /etc/sudoers is owned by uid 1, should be 0
Sep 14 17:09:21 Mac-mini-4 installd[383]: ./postinstall: sudo: no valid sudoers sources found, quitting
Sep 14 17:09:21 Mac-mini-4 installd[383]: ./postinstall: sudo: unable to initialize policy
Sep 14 17:09:21 Mac-mini-4 install_monitor[62141]: Re-included: /Applications, /Library, /System, /bin, /private, /sbin, /usr
Sep 14 17:09:21 Mac-mini-4 installd[383]: PackageKit: releasing backupd
Sep 14 17:09:21 Mac-mini-4 installd[383]: PackageKit: allow user idle system sleep
Sep 14 17:09:21 Mac-mini-4 installd[383]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “jdm_3.4.2.166_jdmx_x64.pkg”." UserInfo={NSFilePath=./postinstall, NSURL=file://localhost/Users/userid/Downloads/jdm_3.4.2.166_jdmx_x64.pkg#jdmapp.pkg, PKInstallPackageIdentifier=com.jeppesen.jdmapp, NSLocalizedDescription=An error occurred while running scripts from the package “jdm_3.4.2.166_jdmx_x64.pkg”.} {
NSFilePath = "./postinstall";
NSLocalizedDescription = "An error occurred while running scripts from the package \U201cjdm_3.4.2.166_jdmx_x64.pkg\U201d.";
NSURL = "file://localhost/Users/userid/Downloads/jdm_3.4.2.166_jdmx_x64.pkg#jdmapp.pkg";
PKInstallPackageIdentifier = "com.jeppesen.jdmapp";
MacOS Yosemite and earlier had a Restore Permissions feature in the Disk Utility application that was useful for fixing permissions problems in MacOS. However, Apple no longer includes the Restore Permissions feature in the latest versions of MacOS. It may be possible to change the ownership of the sudoers file back to root by booting into single-user mode (Command-S at bootup) and running a chown command, but customers should contact Apple Support for assistance with correcting permissions problems like this.