"Status: Please update JDM to download this database." in Jeppesen Distribution Manager (JDM)
Created Date:
Feb 2025
Article ID:
000010018
Version:
1
Environment:
N/A
Document Type(s):
--
PROBLEM:
Services appear in Jeppesen Distribution Manager (JDM) with the status "Please update JDM to download this database."
CAUSE:
The version of JDM installed on the device is too old to support the service.
RESOLUTION:
Make sure the latest version of JDM is installed by clicking JDM > JDM Update... at the top. If JDM is updated to the latest version, the JDM Update ... option will be greyed out and disabled.
The latest version is listed at the top of the product page on the Jeppesen Support Portal:
JDM Windows Product Support
JDM Mac OS Product Support
JDM Mobile Product Support