PROBLEM:
Airports are missing from the charts database in a Honeywell Apex or Epic INAV system even though the charts subscription has the necessary coverage areas that include the airports.
CAUSE:
The charts database was downloaded and programmed using Jeppesen Distribution Manager and a charts subset was applied, filtering out airports geographically or by runway length, thus reducing the size of the charts database.
RESOLUTION:
To see if a charts subset has been applied, click the Edit Coverage link at the bottom-right of the 'INDS Charts – Electronic Charts' service to open the Subsetting dialog. If a subset has been applied, the Subset Coverage will show a value next to Data Size and Airports. If no subset has been applied, Subset Coverage will not show a value for Data Size or Airports.
NO SUBSET APPLIED:
SUBSET APPLIED: