Skybound Not Detected in JDM Due to Outdated USB Driver on Some Computers
Created Date:
Feb 2025
Article ID:
000002969
Version:
1
Environment:
Windows
Document Type(s):
--
Related Products: Jeppesen Distribution Manager (JDM) Windows
Problem:
When attempting to program a database using a Skybound Adapter, JDM is not able to detect your memory card.
Issue:
An outdated USB Hub Driver on some computers is not compatible with the Skybound.
Resolution:
When attempting to program a database using a Skybound Adapter, JDM is not able to detect your memory card.
Issue:
An outdated USB Hub Driver on some computers is not compatible with the Skybound.
Resolution:
- Navigate to: C:\windows\system32\drivers\nusb3hub.sys
- Right click on the file and select Properties
- Go to the Details Tab
- Check the version - if it is lower than2.1.16.0, continue. Otherwise, please seek additional Skybound troubleshooting or contact Jeppesen.
- If the version is lower than 2.1.16.0, you can download the updated version from dell here:http://www.dell.com/support/home/us/en/04/Drivers/DriversDetails?driverId=9H9X4
- Follow the instructions on the Dell website to install the newer driver.
- You may need to restart your computer or unplug your Skybound and then plug it back infor the change to take effect.