Reporting General FliteDeck Pro iPadOS Issues for EFB Administrators
Created Date:
Jan 2025
Article ID:
000010057
Version:
3
Environment:
iOS
Document Type(s):
Info
Related Products: FliteDeck Pro
Reporting General FliteDeck Pro iPadOS Issues for EFB Administrators
If you are unable to resolve an issue by using the resources in our administration guide or in a knowledge article on the FliteDeck Pro Customer Support Portal page, create a support request on our Customer Support Portal.
Before contacting technical support, gather as much of the following information as possible. By providing this information, you help to ensure a rapid resolution:
Before contacting technical support, gather as much of the following information as possible. By providing this information, you help to ensure a rapid resolution:
- Complete description of the issue, including a detailed work flow leading up to the issue. (Screenshots or videos of the issue are most helpful - Instructions Here)
- Error code, if any
- Log Files – Instructions Here
- Type of device and model
- FliteDeck Pro X global settings
- Type of network used (Wi-Fi or cellular)
- If cellular, identify the network (3G, 4G, 5G, LTE).
- If Wi-Fi, describe the location from which accessing data. For example,hotel, FBO, home.