"Unsuccessful Import" when inserting a chart in Ground Controls
Created Date:
Feb 2025
Article ID:
000010768
Version:
1
Environment:
Internet Browser
Document Type(s):
--
Related Products: Ground Controls
PROBLEM:
The following error appears when inserting a chart in Ground Controls:
Unsuccessful Import
Please verify your network connection and try again. If the problem persists, report this error to Jeppesen.
or
Unable to replace existing chart
Please verify your network connection and try again. If the problem persists, report this error to Jeppesen.
CAUSE:
The PDF is larger than 20MB. Ground Controls has a 20MB file size limit.
RESOLUTION:
Reduce the size of the PDF to less than 20MB. Enabling image compression when creating/saving the PDF is one method of reducing the file size.