"Unable to Verify App" when attempting to launch FliteDeck Pro
Created Date:
Jan 2025
Article ID:
000010936
Version:
12
Environment:
iOS
Document Type(s):
--
Related Products: FliteDeck Pro
The following message appears in iPadOS when attempting to launch FliteDeck Pro:
Unable to Verify App - An Internet connection is required to verify trust of the developer "iPhone Distribution: Jeppesen Sanderson, Inc." This app will not be available until verified.
Resolution 1:
- Verify you're connected to the Internet by ensuring you can access public websites such as apple.com, boeing.com or a search engine.
- Trust the developer by navigating to the iPadOS Global Settings > General > VPN and Device Management and tapping Jeppesen Sanderson Inc, then tap the Trust button.
Resolution 2 (if the above steps have already been performed):
- Log out of Apple ID in the iPad Global Settings
- Log back into the Apple ID
- Power down the iPad and then turn it back on
- Launch the app or use activation linkagain