While you may use the support portal unregistered, registration to Jeppesen Customer Support offers our users a more in-depth, overall digital support center. Registering for our site gives you the ability to manage your support cases, get designated products alerts, as well as full access to our knowledge library and training. To register, begin by clicking the register button on the homepage or the sign in button at the top right of the page, and then click register.

Create a portal login

Enter your personal information where needed.

After submitting your registration form, Jeppesen will process your request and send an email for verification. Verify your email address.

Return to Jeppesen Support Portal, Sign in and explore. ***Many Jeppesen systems are created using different technologies and processes. An unfortunate result is that some of our newer products are not compatible with the user databases in some of our existing solutions. We have a long-term goal to bring as many of our solutions as possible under a single username and password. It will take us time to get there and we appreciate your patience while we strive towards that goal.

Jeppesen Customer Support portal now makes it even easier to stay up-to-date on your product alerts with the ability to opt for product email notifications as well as notifications when signed in. View your alerts: You are able to view your personal alerts and notifications quick and easily from our top navigation. Simply click the ‘alerts’ icon (bell) to view current alerts.

If you have any alerts you will be able to look into the alert details by clicking ‘view’.

Manage your Alerts: To manage what product alerts you are signed up to receive simply sign-in to your account on Jeppesen’s Customer Support Portal and then proceed to your account settings which can be found on your account dashboard or under your account icon in the navigation bar.

On your account settings page, you will see your Product alerts panel on the right hand side. Simply select the box next to the product name that you wish to receive alerts and notifications for.

If you haven’t found what you are looking for chances are you need a little more help from one of our highly trained agents. Our agents will review your case, find a solution, and respond back to you as soon as possible. To submit a support case you may either select the ‘Support Case’ tile from the homepage

you can select it from Support menu in the navigation

or you can click here ‘Create Case’ Note: You must be signed in to submit a support case. If you are not, you will be prompted to register for our site or sign in to continue. You will then be prompted to select what type of case you wish to submit, A product case, or a data case.

Product Cases: Data Cases: Then a form will load where you are able to provide details about your issue at hand, attach documents or images, and ultimately submit your case for our agents to review.

Keep track and manage your support cases with an up-to-date timeline of your case. You are also able to view your case history, reopen cases, and comment on cases. To access case management, you must first sign in under your account, and then select manage cases under the account menu.

You can also access case management from your account dashboard

Or you can click here ‘manage cases’ Once on the page, you can view open cases, search closed cases, and see the current status of your case. Click on a specific case to view the case timeline for more specific details such as associated emails, attachments, agent comments, etc. Services & Subscriptions: To be able to manage your subscriptions and services associated with your Jeppesen products, click the subscription and services card on the home page.

On this page you are able to select to view your aircraft details, billing and invoices, and services. Please note that you will be asked to sign in to your Jeppesen account (this is different than the current site’s sign in.)

Jeppesen Customer Support Portal now offers the ability for you to be able to reset your available downloads for services associated with your Jeppesen Distribution Manager application. Submit an online request and get instant results which can be seen in. your JDM app upon a cache reset. There is no more need to call in to support. To Access the JDM Download Reset in the Customer Support Portal; you must be signed-in.

How to perform a JDM Download Reset

Here are the basic steps:
1. Access the JDM Download Reset in the Customer Support Portal; you must be signed-in.
2. In the Customer Support Portal click your profile icon.
3. Select ‘JDM Download Reset.’
4. If you purchased data subscriptions, you will see the list of your downloads.
5. If you do not have a current subscription and you’d like to purchase on, please contact Sales. We’ll show the contact information for our Sales teams.
6. Select the subscriptions for which you need a reset (you may search for your tail or your serial number).
7. Select a reason for the download and press ‘Reset.” For a detailed description, please review this Knowledge Article.


After you performed a download reset you must refresh the JDM application. Here are the steps:
1. Sign in on your JDM application.
2. In JDM in the upper left corner select ‘JDM’ and then ‘Refresh JDM.’
3. Choose your downloads and select one of the Update Options (Download and/or Transfer).

If you are having problems and can’t seem to find a solution, we have our highly skilled support agents standing by to assist you. To utilize this feature, you must be registered and signed in to your account. You may access the live chat from under the support tab in the header

At the bottom of the home page

Or you may click 'here' to chat with an agent.

Jeppesen Customer Support now provides you with product and training videos to give you better insight into our latest products, updates, and learning. To check out our video library simply click the video card from the home page or select Videos under the Support dropdown.

In the video library you are able to filter on the left to help narrow down your search and find the video that is right for you.

Come check it out : Video Library Video Library

Documentation, release notes, user guides and training manuals are vital when it comes to using your products to the fullest. That is why we have a vast library, giving you access to your product documentation when you need it.
To access the document library, simply select the Documents card on the homepage or select documents from the Support dropdown. You may also find up-to-date documents on associated product pages.

In the document library you are able to filter on the left to help narrow down your search such as document category and find the documentation that is right for you.

Come check it out : Documents