Many Jeppesen systems are created using different technologies and processes. An unfortunate result is that some of our newer products are not compatible with the user databases in some of our existing solutions. We have a long term goal to bring as many of our solutions as possible under a single username and password. It will take us time to get there and we appreciate your patience while we strive towards that goal.

Get a detailed breakdown of how to add an avionic device to your aircraft profile by clicking here.

Once you have logged into your account, you can download and view copies of your receipt from the My Invoices section. For detailed step-by-step instructions on how to do this, click here.

You can add an additional user contact point to your account by logging into your account for the Jeppesen online marketplace, the proceeding to MY COMPANY and clicking the ADD NEW button. For a detailed step-by-step guide on how to do this, click here.

You can add your aircraft tail number to your account by logging into your account for the Jeppesen online marketplace, the proceeding to ACCOUNT DETAILS. For a detailed step-by-step guide on how to do this, click here.

Click on the PAY INVOICE button in the right corner of the Jeppesen Marketplace (shop.jeppesen.com): After clicking PAY INVOICE you will need to then enter your account number and invoice number which can be found on the upper right section of your invoice. You will then have the option to pay your invoice by logging into your account or pay as a guest. If you login to your account, all you need to do is enter the credit card details. If you choose to pay without logging in, you will need to fill out the details of your invoice, and then enter your credit card details. Upon completion of payment, you will be emailed a confirmation of your payment. You can also access a receipt of your payment from the MY INVOICES section in your account.

Proceed to the Jeppesen Marketplace shop.jeppesen.com In the upper-right corner of the page, click the person icon and then click LOGIN. On the Login page, click on FORGOT YOUR PASSWORD? On the Reset Password screen, enter the Email Address associated with your account, then click RESET PASSWORD. If successful, a confirmation message will display and an email with instructions will be sent to the email associated with your account. You will receive an email from Jeppesen Store . Click on “Request a password update” link in the email to be redirected to the Password Reset page. Enter in a new password ensuring all criteria are met. Then hit SAVE.